Terms and Conditions

1. Introduction
Welcome to the website and services of Pro Moving Express.
We sincerely thank you for choosing our company and appreciate your business. Every customer is equally important to us, and we approach each move with individual care and attention. By using our services, you agree to comply with the following Terms and Conditions.

2. Acceptance of Terms
By accessing or using our website and services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

3. Responsibility for Valuables
The Company does not accept the transport of valuables such as personal documents (passports, PR cards, certificates, etc.), jewelry, heirlooms, or antiques (except in pre-arranged cases).
All such items must be packed and transported by the customer.
The Company is not liable for the loss or damage of valuables or documents.‍

4. Items Not Accepted for Transport
‍The Company reserves the right to refuse the transport of the following items:
- Hazardous materials, including explosives, gas cylinders, poisons, and other dangerous substances.
- Animals, counterfeit goods, and branded jewelry.‍

5. Packing of Goods
- Our team uses professional moving blankets, wrap films, and padded covers to protect furniture during loading and transport.
- Additional packing services can be arranged for an extra fee. We provide boxes of various sizes upon request.
- Fragile items such as glassware and mirrors must be packed in bubble wrap and corrugated cardboard. The Company is not responsible for the integrity of items packed by the customer.
- Televisions and monitors should preferably be packed in their original boxes. If unavailable, the Company can provide appropriate packaging upon prior request. The Company is not liable for equipment transported without proper packaging.
- Paintings and artwork must be properly boxed before transport.‍

6. Oversized Furniture
For oversized items weighing more than 30 kg (including large appliances, gym equipment, hot tubs, fireplaces, and similar items), customers must inform the Company in advance. Additional fees may apply if such items need to be carried up or down stairs.

In cases where large furniture or appliances must be moved through narrow spaces, the Company is not responsible for minor damage to property such as walls, floors, railings, doorways, light fixtures, fans, sprinklers, or other interior features.
This also applies to all flooring types, including carpet, linoleum, hardwood, laminate, and tile.
Such damage is not covered by the Company’s insurance and remains the customer’s responsibility.‍

7. Elevator
The customer is responsible for reserving an elevator in advance, where applicable.
This helps make the moving process smoother and faster.
If an elevator is not reserved and delays occur as a result, any related claims or penalties will not be accepted.‍

8. Parking
Whenever possible, customers should secure a parking spot for the moving vehicle near the loading zone.
If no dedicated loading zone is available, parking should be arranged as close to the entrance as possible.
If a city permit is required to secure parking, the customer is responsible for obtaining it in advance.‍

9. Actual Moving Time
Charges are based on the total time spent on the move — starting from the crew’s arrival at the loading address and ending when the crew completes unloading at the delivery address.
This time includes travel time between locations, which typically amounts to one hour (unless otherwise specified).‍

10. Deposit and Payment
To confirm a booking for a specific date and time, the customer must pay a 20% deposit as indicated in the quote.
Reservations are made on a first-come, first-served basis, and a requested time slot will be held only after the deposit is received.
Full payment is due upon completion of the move on-site.
Once payment is processed, a receipt will be sent to the customer’s email.
Accepted payment methods: e-transfer, cash, Visa, or Mastercard.
Please note:
- The deposit is non-refundable in the event of a cancellation by the customer.
- The customer may change the moving date once, provided that the request is made at least two weeks before the original date and that the schedule allows it. Any further changes will require a new deposit.
- The Company charges a minimum of three hours of work and one hour of travel time.
- If the crew arrives at the scheduled time but the customer cancels or is unable to start the work for reasons beyond the Company’s control, the customer must still pay the minimum charge plus travel time, based on the hourly rate in the quote.‍

11. Break Time
For longer moves, the crew is entitled to one 30-minute unpaid break at a time of their discretion.‍

12. Customer Presence
The customer should preferably be present during both loading and unloading.
If unavailable, the customer may appoint a representative to be on-site during the move.‍

13. Limitation of Liability
The Company is not liable for:
- Loss or damage caused by ordinary wear and tear, mold, fungi, pests, or atmospheric conditions (heat, cold, humidity, temperature changes, etc.).
- Loss or damage caused by inherent defects or deterioration of goods, or by customer negligence.
- Loss or damage arising from war, terrorism, civil unrest, strikes, natural disasters, or other events beyond the Company’s control.
- Damage to items not packed or unpacked by the Company’s employees.
- Mechanical or electrical malfunction of instruments or appliances (pianos, TVs, computers, refrigerators, washers, dryers, etc.), regardless of whether they were packed by the Company.‍

14. Insurance Coverage
If an item is damaged due to the Company’s proven fault, compensation will be provided at a rate of $0.60 per pound per article, as per industry standards.
The Company’s liability shall not exceed this amount.‍

15. Claims
Any damage claim must be submitted within 2 days after the completion of the service.
Claims received after this period will not be considered.‍

16. Force Majeure
The Company is not liable for delays, losses, or damages resulting from force majeure events such as natural disasters, wars, strikes, government actions, or other circumstances beyond the Company’s control.‍

17. Ownership of Goods
The customer warrants that they have full legal ownership and authority over all goods being moved, and that the goods are free of conflicting liens or encumbrances.
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In the event of any dispute or legal proceedings regarding ownership or possession, the customer agrees to cover all related storage fees, costs, and attorney’s fees.The Company retains a lien on the goods for all unpaid charges, including storage and related legal costs.
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At its discretion, the Company may initiate a claim for recovery in accordance with this lien without further waiver of rights.‍

18. Validity of Quote
Quotes are valid for 7 days from the date of issuance.
If a deposit is not received within that time, the requested date and time slot may be released.‍

19. AI-Generated Content
Please note that the Company is not responsible for messages or responses generated by AI tools or virtual assistants.
While we strive for accuracy and reliability, such automated messages may not always reflect the Company’s views or intentions.
We recommend verifying all information before acting upon it.‍

20. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the Province of British Columbia, or the province in which the service is provided.Any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved by arbitration under the Canadian Arbitration Association Arbitration Rules.‍

Last updated: November 2025
Website:www.promovingexpress.com
‍Company: Pro Moving Express‍